Operations Manager

About the role

The operations manager owns the day. You staff the floor against incoming volume, keep prep and shipping standard operating procedures current, and step in when a client escalation needs a decision. You work shoulder to shoulder with a team of six in a 20,000 square foot facility, so this is a hands-on role rather than a corner office. Success looks like shipments going out on time, counts that reconcile, and clients who do not have to chase you. You report directly to ownership and have real room to shape how the operation runs as it grows.

What you will do

• Plan daily staffing and station assignments against forecasted volume
• Own and update prep, receiving, and shipping standard operating procedures
• Handle client escalations and close them out same day where possible
• Track throughput, turnaround, and accuracy, and act on what the numbers show
• Keep the floor safe, compliant, and running to standard

What we are looking for

• Operations or warehouse management experience, ideally in fulfillment or 3PL
• Comfortable owning outcomes for a small team and a full P and L of daily work
• Fluent in FBA, FBM, and freight workflows or able to get there fast
• Calm and decisive when volume spikes or a shipment goes sideways

Nice to have

• Experience standing up or improving SOPs in a growing operation
• Familiarity with hazmat handling and freight forwarding

About Dispatch Fulfillment

Dispatch Fulfillment started in 2017 as a one-person operation in a Pittsburgh bedroom. Today we run a 20,000 square foot facility in Vandergrift, Pennsylvania with four loading docks and a team of six. We handle Amazon FBA prep, Walmart WFS, FBM and direct-to-consumer fulfillment, warehousing, kitting, and freight forwarding. We are also hazmat certified to DOT 49 CFR and IMDG 172, which very few prep centers can handle.